Why should you try our home or office delivery service?
Frequently Asked Questions
Here are some Frequently asked questions. Call us at (403)-938-4445 (or toll free at 1-877-578-7463) or contact us for any other questions.
Q: Is there any extra cost or membership fee?
A. No, you pay our regular in-store prices. There are no additional fees.
Q: Where are my clothes picked up and delivered?
A. At your front door, or another suitable weather-protected location.
Q: How do I let you know that I have an order to pick up?
A. There is no need to call. Just put your bag out on your pick up day.
Q: Is there a minimum order?
A. No. No need to wait for a bag full of dirty clothes. Any amount is fine.
Q: What do I put my clothes in?
A. We will provide you with a Foothills Cleaners Reusable Delivery Bag.
Q: Do I have to be there when the pick up and delivery is made?
A. No. Your Delivery Driver will provide service to your pre-determined location.
Q: When will my clothes be picked up and dropped off?
A. Upon sign up you will receive a call to schedule your pick up and drop off days. Pick up days will be either Tuesday-Thursday or Monday-Wednesday depending on your location.
Q: What about Holidays?
A. We will inform you about schedule changes for pick up and delivery during holiday weeks.
Q: What do I do with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your Driver will pick it up.
Q: What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
Q: What do I do if I have a problem when I get my clothes back?
A. For prompt assistance, call (403)-938-4445 (or toll free at 1-877-578-7463) or fill out this form.
Q: Do you do alterations?
A. Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration. Please let us know if you need your garment on a specific day, otherwise it will often be done within one week. Remember that you can always come directly into our main plant in Okotoks to see our seamstress in person if you prefer.
Q: How do I pay for the service?
A. Your cleaning will be charged directly to your credit card (on the day we pick-up your order) or we can make various alternate payment arrangements to suit your needs.
Q: How do I sign up?
Fill out a form using the link below:
Just call us now at:(403)-938-4445 (or toll free at 1-877-578-7463). One of our friendly customer service representatives will get you set up in a matter of minutes.